8. Informing authorized persons about possible violations in the Company may be carried out through the following communication channels:
8.1. sending a corresponding written message to authorized persons by e-mail to the following address:
compliance@fce-uae.com - Internal and Compliance Control Department;
8.2. reporting to the hotline, including anonymous reporting.
9. Any employee who believes that he or she has been personally involved in a violation must report it immediately. The Company's employees also have the right to report possible violations in the Company, including conflicts of interest of their colleagues or third parties (customers, business partners, suppliers, etc.), directly to authorized persons without prior approval of their immediate supervisor.
At the same time, the informing shall be of a well-meaning and disinterested nature.
An employee's actions are defined as:
“well-meaning” if he/she provides information that he/she believes to be complete, true and accurate, which allows him/her to reasonably believe in its truthfulness, even if it is later discovered that the information provided is erroneous;
“disinterested” if he/she informs about a violation without expecting any financial reward or other benefit.
10. In the message it is necessary to indicate the most detailed information available to the applicant so that the authorized persons could assess the situation and conduct an inspection:
10.1. general information, the essence of the issue, the reason of the problem;
10.2. positions, names, initials of the Bank's employees, dates, places and other information related to the issue;
10.3. documents confirming the facts stated in the message (if any);
10.4. when and how the applicant became aware of the violation;
10.5. if there is no full confidence in the reliability of the information provided, the existing doubts should be indicated;
10.6. contact details for feedback.
If after informing about a possible violation in the Bank, the employee realizes that he/she has made a mistake, he/she should immediately inform about it through the communication channel he/she used when informing earlier.
11.If the message contains insufficient information and there is no real possibility of obtaining more detailed information, including in case of the applicant's refusal to provide such clarifying information, further verification may not be conducted.
12. A person who has reported a violation shall have the right to remain anonymous and not to provide identifying information. At the same time, the Bank reserves the right not to carry out the verification or to terminate it prematurely if the identity of the applicant is critical and he/she wishes to preserve his/her anonymity.
13.Irrespective of whether the identity of the applicant is known or not, the verification shall be conducted confidentially, if possible and permissible in the specific case.
14.If someone is involved in violations, including in the execution of orders and instructions from superiors contrary to statutory requirements and/or the LLA, and decides to take the initiative to report these violations, this fact may serve as a mitigating circumstance in any subsequent decision to impose disciplinary measures, but does not completely eliminate responsibility for the violation.
The following actions may be recognized as aggravating circumstances when deciding on the application of measures, including disciplinary sanctions:
informing about a possible violation in the Company is not of a well-meaning and disinterested nature, but is done maliciously or with the purpose of deriving financial reward or benefit from it;
creating obstacles (by action or inaction) to inform about a possible violation in the Bank or its consideration;
failing to comply with the obligations of the Bank; failing to inform about a possible violation in the Bank or its consideration.
15. All employees who believe that they are being harassed for having informed about a possible breach in the Company or participated in its consideration have the right to contact the official responsible for internal control in the Company or the CEOof the Company in order to take action within the scope of competence in accordance with this Policy.
16. In order to provide an opportunity for the Company's employees and other persons to inform the Company about violations:
the HR Policy Department shall familiarize the Company's employees with this Policy at the time of hiring;
the Company's official website shall post this Policy, as well as contact information for reporting violations. Responsibility for providing such information for posting on the website shall be assigned to the official responsible for internal control.
17. All reports are confidential. Information may be disclosed only to a limited circle of persons and only when necessary for official purposes. Information may go beyond this circle only when disclosure is required by UAE law.